PELARNETHIOS Money Back Guarantee Policy

Introduction

At PELARNETHIOS, we are committed to providing our customers with the highest quality products and top-notch customer service. We understand that sometimes a product may not meet your expectations, and we want to ensure a seamless experience. Our Money Back Guarantee policy allows you to shop with confidence, knowing that you have the option to return your purchase under certain conditions.

Eligibility

To initiate a return, please ensure the following:

• The return request is made within 30 days of purchase.
• The product is in its original, unused condition with all packaging and tags intact.
• A valid proof of purchase from PELARNETHIOS is provided.

Non-Returnable Items

Certain products are ineligible for returns due to their nature. These include:

• Gift cards
• Downloadable software products
• Health and personal care items

Process

To process a return, please follow these steps:

1. Contact our customer service team at [email protected] with your order details.
2. Upon approval, you will receive a Return Authorization Number (RAN).
3. Securely package the item, including the RAN and proof of purchase.
4. Ship the product back to the address provided by our team.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

Shipping

Customers are responsible for covering the shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.